Refund/ Return and Cancel policy

At Shopletch, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund, return, and cancel policy below.

Return Policy

We accept returns within 30 days of the delivery date, provided that the items are in new, unused condition with all original tags and packaging intact. Returns are accepted for the following reasons:

• The item is not as described
• Wrong item
• The item is damaged or defective

Return Process

Returning your items is easy and hassle-free. You can return items via mail or directly at our store.

1. Via Mail: Contact our customer service team at [email protected] to initiate a return. We will provide you with the return instructions and a return authorization number.
2. In-Store: Bring the item to our store along with the original receipt or proof of purchase. Our staff will assist you with the return process.

Return Fees

We do not charge any return fees, customers are responsible for the shipping costs associated with returning the items.

Refund Policy

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

Reason and Refund amount: 

• Item was not received -100% money

• Wrong item/ item is not as described – 100% money( customer return items)
• The item is damaged or defective – 100% money( customer return items)
• customer does not satisfied with product- 80% money( customer return items)

Cancel Policy

You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be canceled. To cancel your order, please contact our customer service team immediately at [email protected]